Nexaura
FR

A WhatsApp AI agent for your Saint Martin business

On a cruise-ship day, your scooter rental business in Sandy Ground gets twenty WhatsApp messages in an hour. Your AI agent answers from your WhatsApp Business number and flags the bookings you need to confirm. Meanwhile, you look after the customers standing at your counter.

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What your agent does on WhatsApp

It only answers with the information you have given it. If it does not know, it says so and alerts you.

  • Answers everyday questions (hours, prices, availability, delivery) with the information you have approved.
  • Offers time slots and records appointments in your calendar.
  • Sorts requests: it asks the right questions (what, for when, how many people) and passes on what is ready.
  • Tells customers where their order stands and answers simple after-sales questions.
  • Hands over to you as soon as a decision is needed, the situation is delicate or the customer asks to speak to someone.

Is it allowed by Meta? Yes, here is why

  • Meta's rules since 15 January 2026

    When WhatsApp Business is connected to software, general-purpose AI assistants are no longer allowed on the WhatsApp Business Platform.

  • Agents with a precise mission remain allowed

    Answering customers, booking appointments, tracking an order, sorting requests: that is what we build. One mission, knowledge of your business, and a hand-over to you when needed.

  • The official connection

    It answers from your WhatsApp Business number, through the official connection offered by Meta, and you can read all its conversations.

WhatsApp on St Martin

  • The usual way to get in touch

    Across the French Caribbean, WhatsApp is how people message a shop, a tradesperson or a rental firm. Many visitors keep using it during their stay, whatever their home country.

  • Customers with foreign numbers

    Meta bills some messages at its current rates, which depend on the country of the customer's number. With visitors from many countries, we estimate this cost with you at the start, and you pay it at cost.

  • Promotions need consent

    French law (article L34-5 of the postal and electronic communications code) requires prior consent for promotional messages. Existing customers can receive offers for similar products, provided they can easily opt out. Meta's own rules also require consent.

  • Hurricane alerts

    When a storm warning is issued, your agent answers with the information you have just updated: closure, reopening or changed opening times.

Meta's agent, online software or a custom agent?

As of 25 September 2026. None of these is right for everyone.

Meta's own agent

  • Meta Business Agent, rolled out worldwide from 3 June 2026.
  • Answers on WhatsApp, Instagram and Messenger, recommends catalogue products, books appointments.
  • Free to start, paid subscriptions announced by Meta.
  • May be enough if your needs stay inside Meta's apps.

Online chatbot software

  • Many already answer with AI; you set them up and maintain them yourself, and they connect less easily to your own tools.
  • Monthly subscription.
  • Suits you if you have time to set everything up.

A custom agent

  • Connected to your tools: calendar, customer file, email, spreadsheets.
  • We set it up with you and follow its work, included in the subscription.
  • Costs more at the start than a tool you configure yourself.

Our AI agent plans

  • One agent

    A single task, for example answering on WhatsApp or taking appointments. It is connected to one or two tools you already use (calendar, messaging).

    • 1 task
    • 1 to 2 of your tools connected
    • Up to 1,000 conversations per month
    • Hosting and follow-up included

    Setup from €1,490, then €149 per month

  • A team of agents

    Several AI agents that work together and hand over to each other (for example, one answers, the other books appointments), with a check-in every week.

    • Up to 3 agents working together
    • Up to 5 of your tools connected
    • Up to 5,000 conversations per month
    • A check-in every week

    Setup from €3,900, then €390 per month

  • Custom

    For bigger needs: AI agents connected to your own software and your data.

    • Connection to your in-house software
    • Large volumes
    • A dedicated contact person

    Custom quote, from €9,000

Want to try first? The paid 30-day trial (the pilot)

For 30 days, an agent handles a single task, for €390. If you continue, this amount is deducted from the setup. If you stop, you keep the report of everything it handled.

Starting prices, excluding taxes (any taxes depend on your country or territory and your situation; the quote specifies them), in euros. After a free 20-minute call, you receive a written quote within 48 hours.

Go further

Frequently asked questions

Does Meta charge for messages to US or European numbers?
For some messages, yes. Meta's rates vary with the type of message and the country of the number, and they change over time. We estimate the cost with you before we start.
Can it take restaurant reservations on WhatsApp?
Yes. It asks for the date, the time and the number of guests, checks your rules, then records the request or passes it to you. A Grand Case restaurant can keep large tables for its own approval.
Can it answer guests of my hotel or villa?
Yes: check-in times, directions, the Wi-Fi code, beach tips or the ferry from Marigot to Anguilla. It answers from the information you give it and hands over anything unusual.
Can I message all my customers when a hurricane warning is issued?
Only those who have agreed to receive your messages, under Meta's rules. We set this up with you beforehand. Customers who write to you get the latest information from your agent.
Can it reply in Spanish or Dutch?
Yes, if you pick these languages during setup, alongside English and French. Anything written in another language goes to someone on your team.
Are there WhatsApp fees on top?
Some WhatsApp messages are billed by Meta, depending on their type and the country. We explain this before we start, and you pay them at the real price charged by Meta.
Can I take over a conversation myself?
Yes. You can read every conversation and reply yourself whenever you want. The agent also hands over as soon as a request goes beyond its rules.

Your customers write to you on WhatsApp?

In a free 20-minute call, we look at the questions you receive and what an agent could answer for you.