Nexaura
FR

An AI agent that answers your guests in Saint Barthélemy

A traveller about to fly over from Saint Martin asks what time her hire car will be waiting at the airport. She also wants a dinner table in Saint-Jean that evening. Your AI agent replies in English using the information you have provided, and passes on to you anything that needs a decision.

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What an AI agent can do for you

An AI agent is a computer assistant that answers your customers following your instructions, on WhatsApp, by email or on your website.

  • Answer your customers

    Day and night, it answers the questions that keep coming back: opening hours, prices, availability. When a real person is needed, it hands over to you.

  • Sort requests and follow up leads

    It asks each new contact the right questions and records everything in your customer file. It books the appointment in your calendar and follows up with people who did not reply.

  • Spot good opportunities

    Do you answer tenders or watch for new business opportunities? Every day, it goes through the ones that concern you and only sends you what matters.

  • Prepare your posts and newsletter

    It prepares your posts and your newsletter in your own tone, and submits them to you before publication.

  • Keep your spreadsheets up to date

    It gathers the figures from your tools and sends you a clear summary every week, without copy and paste.

Chatbot or AI agent: what is the difference?

People often call any bot that answers messages a “chatbot”. Yet a classic chatbot and an AI agent do not work the same way.

A classic chatbot

  • It offers buttons or waits for specific words.
  • Its answers are written in advance, one per expected question.
  • If the question goes off script, it cannot answer or sends people to a form.
  • It answers, but it does not act in your tools.

An AI agent

  • It understands the question the way the customer writes it, in their own words.
  • It answers following your instructions, with information you have approved.
  • It acts in your tools: it records the appointment in your calendar, sends the email, updates your customer file.
  • When it does not know, it hands over to you.

AI agents for St Barts hospitality

  • Private concierge service

    Guests ask for a private chef, a transfer or sunbeds on the beach. Your AI concierge gathers dates, tastes and group size. You or your partners then make the offer.

  • Luxury villa rental agency

    With some 400 villas for rent on the island, guests have plenty to compare. Your agent says which villas are free, how many bedrooms they have and what your booking terms are. Every offer stays yours to approve.

  • Car rental at the airport or the ferry dock

    Your agent asks for the flight or ferry time and confirms where the keys are handed over. The tourist office strongly advises visitors to book a car in advance, especially in high season. A request sent overnight should not wait until morning.

  • Beach restaurant in Flamands or Grand Cul-de-Sac

    Lunch tables, large groups and late cancellations arrive by message all day. Your agent suggests the available times, notes the booking and reminds guests of your cancellation policy.

Discretion and languages

  • Guests who expect discretion

    You choose what your agent can see and what it may say. It shares nothing about a guest beyond what your written instructions allow.

  • English and French first

    French is the islanders' mother tongue, and English is understood in most hotels and restaurants. Your agent can also reply in Spanish, Italian, Portuguese, German or Dutch once set up. Messages in any other language go to a person.

You decide

Handing your customers to software needs preparation. Here is what stays in your hands.

  • You approve its rules

    You decide what it may say and do: your prices, your hours, your tone. You change its rules whenever you want.

  • If it does not know, it hands over

    It does not guess. Anything outside its rules is passed on to you, and you can read every conversation.

  • Your data stays yours

    We tell you in writing where your data is hosted before we start. We do not use it to train AI models.

Pricing: how much does it cost?

You pay the setup once: we prepare the agent with your information, tune it and test it. Then a monthly subscription covers hosting, our follow-up of its work and the cost of the AI service that writes its answers, up to the number of conversations in your plan. A conversation is a complete exchange with a customer.

  • One agent

    A single task, for example answering on WhatsApp or taking appointments. It is connected to one or two tools you already use (calendar, messaging).

    • 1 task
    • 1 to 2 of your tools connected
    • Up to 1,000 conversations per month
    • Hosting and follow-up included

    Setup from €1,490, then €149 per month

  • A team of agents

    Several AI agents that work together and hand over to each other (for example, one answers, the other books appointments), with a check-in every week.

    • Up to 3 agents working together
    • Up to 5 of your tools connected
    • Up to 5,000 conversations per month
    • A check-in every week

    Setup from €3,900, then €390 per month

  • Custom

    For bigger needs: AI agents connected to your own software and your data.

    • Connection to your in-house software
    • Large volumes
    • A dedicated contact person

    Custom quote, from €9,000

Want to try first? The paid 30-day trial (the pilot)

For 30 days, an agent handles a single task, for €390. If you continue, this amount is deducted from the setup. If you stop, you keep the report of everything it handled.

Starting prices, excluding taxes (any taxes depend on your country or territory and your situation; the quote specifies them), in euros. After a free 20-minute call, you receive a written quote within 48 hours.

How does it work?

  1. Free call

    A free 20-minute call to understand your business and spot what costs you time or customers.

  2. Written quote

    Within 48 hours: what we will build, the timeline and the price. Nothing starts without your approval.

  3. Build

    You follow progress every week and test everything yourself before launch.

  4. Launch and follow-up

    We go live, look at what works and adjust with you. For a website or an app, the first month of support is included; for an AI agent, follow-up is part of the subscription.

Frequently asked questions

Can an AI agent act as a concierge for my guests?
Yes, for the written side of the job. It answers questions, collects requests and keeps a clear record of each one. The bookings themselves go through you or your usual partners.
Can it answer the phone like an AI receptionist?
No. It does not answer phone calls. It works in writing: on WhatsApp, by email and in the chat on your website.
Which languages can it reply in?
English and French, plus Spanish, Italian, Portuguese, German or Dutch if you ask for them. It replies in the language each guest writes in. Other languages are handed to a member of your team.
What happens with a very demanding guest?
Your agent never improvises an answer. It tells the guest politely that the request is being passed on, then alerts you at once. You take over the conversation yourself.
What exactly is an AI agent?
It is software, not a person. It understands messages the way your customers write them. It reads the request, finds the right information and answers. It can also fill in the customer's record or book an appointment. It follows the rules you have approved. Anything it should not decide alone, it passes on to you.
Am I committed for a long time?
No. By default, the subscription lasts one month and renews every month; the exact term is shown on your quote. You can stop it in writing, with one month's notice. You can also start with the 30-day trial, on a single task.
What if the agent makes a mistake?
It can happen, which is why it is supervised. It follows rules approved with you. As soon as a request goes beyond these rules, it passes it on to you or to the team member you choose. You can read every conversation and correct its rules at any time.
What does the monthly subscription include?
Hosting of the agent, our follow-up of its work, the cost of the AI service that writes its answers (included up to the planned number of conversations), and its improvements over the months.

Which task takes up most of your time?

Tell our AI assistant about it or ask for a quote. In a free 20-minute call, we tell you what an agent can take off your hands.