Nexaura
FR

An AI agent for your business in Mauritius, answering customers day and night

It is Sunday evening in Rose-Hill, and a dental practice receives appointment requests in English and French. Nobody is at the desk until Monday. Your AI agent offers the free slots, takes the details and leaves the final say to you.

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What an AI agent can do for you

An AI agent is a computer assistant that answers your customers following your instructions, on WhatsApp, by email or on your website.

  • Answer your customers

    Day and night, it answers the questions that keep coming back: opening hours, prices, availability. When a real person is needed, it hands over to you.

  • Sort requests and follow up leads

    It asks each new contact the right questions and records everything in your customer file. It books the appointment in your calendar and follows up with people who did not reply.

  • Spot good opportunities

    Do you answer tenders or watch for new business opportunities? Every day, it goes through the ones that concern you and only sends you what matters.

  • Prepare your posts and newsletter

    It prepares your posts and your newsletter in your own tone, and submits them to you before publication.

  • Keep your spreadsheets up to date

    It gathers the figures from your tools and sends you a clear summary every week, without copy and paste.

Chatbot or AI agent: what is the difference?

People often call any bot that answers messages a “chatbot”. Yet a classic chatbot and an AI agent do not work the same way.

A classic chatbot

  • It offers buttons or waits for specific words.
  • Its answers are written in advance, one per expected question.
  • If the question goes off script, it cannot answer or sends people to a form.
  • It answers, but it does not act in your tools.

An AI agent

  • It understands the question the way the customer writes it, in their own words.
  • It answers following your instructions, with information you have approved.
  • It acts in your tools: it records the appointment in your calendar, sends the email, updates your customer file.
  • When it does not know, it hands over to you.

Where it helps in Mauritius

  • A catamaran trip operator in Grand Baie

    Visitors ask about departure times, the weather and hotel pick-up. Your agent explains the trips, notes how many people are coming and passes the booking to you to confirm.

  • A car hire company in Mahébourg

    Customers flying into the airport at Plaine Magnon send their flight times and ask where to collect the car. Your agent gathers the flight number, dates and delivery address, then hands you a complete request.

  • A corporate services firm in Ebène

    Clients email routine questions about documents and deadlines. Your agent sorts the inbox, answers the frequent questions and forwards anything sensitive to the partner in charge.

  • Holidaymakers writing in German or Italian

    If you choose, your agent can also answer island visitors in German, Italian or Spanish. Messages in any other language go straight to a person on your team.

Mauritian rules your agent follows

  • It never decides alone on what matters

    Section 38 of the Data Protection Act 2017 protects people from decisions based solely on automated processing that significantly affect them. Your agent passes refusals, discounts and disputes to you.

  • Your registration stays accurate

    Your registration with the Data Protection Office describes what personal data you process and where it goes. We give you the hosting details of your agent in writing, so you can update your file.

You decide

Handing your customers to software needs preparation. Here is what stays in your hands.

  • You approve its rules

    You decide what it may say and do: your prices, your hours, your tone. You change its rules whenever you want.

  • If it does not know, it hands over

    It does not guess. Anything outside its rules is passed on to you, and you can read every conversation.

  • Your data stays yours

    We tell you in writing where your data is hosted before we start. We do not use it to train AI models.

Pricing: how much does it cost?

You pay the setup once: we prepare the agent with your information, tune it and test it. Then a monthly subscription covers hosting, our follow-up of its work and the cost of the AI service that writes its answers, up to the number of conversations in your plan. A conversation is a complete exchange with a customer.

  • One agent

    A single task, for example answering on WhatsApp or taking appointments. It is connected to one or two tools you already use (calendar, messaging).

    • 1 task
    • 1 to 2 of your tools connected
    • Up to 1,000 conversations per month
    • Hosting and follow-up included

    Setup from €1,490, then €149 per month

  • A team of agents

    Several AI agents that work together and hand over to each other (for example, one answers, the other books appointments), with a check-in every week.

    • Up to 3 agents working together
    • Up to 5 of your tools connected
    • Up to 5,000 conversations per month
    • A check-in every week

    Setup from €3,900, then €390 per month

  • Custom

    For bigger needs: AI agents connected to your own software and your data.

    • Connection to your in-house software
    • Large volumes
    • A dedicated contact person

    Custom quote, from €9,000

Want to try first? The paid 30-day trial (the pilot)

For 30 days, an agent handles a single task, for €390. If you continue, this amount is deducted from the setup. If you stop, you keep the report of everything it handled.

Starting prices, excluding taxes (any taxes depend on your country or territory and your situation; the quote specifies them), in euros. After a free 20-minute call, you receive a written quote within 48 hours.

How does it work?

  1. Free call

    A free 20-minute call to understand your business and spot what costs you time or customers.

  2. Written quote

    Within 48 hours: what we will build, the timeline and the price. Nothing starts without your approval.

  3. Build

    You follow progress every week and test everything yourself before launch.

  4. Launch and follow-up

    We go live, look at what works and adjust with you. For a website or an app, the first month of support is included; for an AI agent, follow-up is part of the subscription.

Frequently asked questions

Can an AI agent refuse a customer on its own?
No. Under Mauritian data protection law, people have the right not to be subject to important decisions made solely by automated processing. Your agent collects the facts and leaves refusals, exceptions and disputes to you.
Do I need to tell the Data Protection Office about my agent?
Your registration must reflect how you process personal data, and an agent handling customer messages is part of that. We give you written details of hosting and safeguards so you can update it. A registration certificate is valid for three years.
Can one agent handle both WhatsApp and email?
Yes, with the same rules on each channel. A hotel in Belle Mare might use WhatsApp for guests and email for travel agencies. The agent follows one set of instructions that you approve.
What exactly is an AI agent?
It is software, not a person. It understands messages the way your customers write them. It reads the request, finds the right information and answers. It can also fill in the customer's record or book an appointment. It follows the rules you have approved. Anything it should not decide alone, it passes on to you.
Am I committed for a long time?
No. By default, the subscription lasts one month and renews every month; the exact term is shown on your quote. You can stop it in writing, with one month's notice. You can also start with the 30-day trial, on a single task.
What if the agent makes a mistake?
It can happen, which is why it is supervised. It follows rules approved with you. As soon as a request goes beyond these rules, it passes it on to you or to the team member you choose. You can read every conversation and correct its rules at any time.
What does the monthly subscription include?
Hosting of the agent, our follow-up of its work, the cost of the AI service that writes its answers (included up to the planned number of conversations), and its improvements over the months.

Which task takes up most of your time?

Tell our AI assistant about it or ask for a quote. In a free 20-minute call, we tell you what an agent can take off your hands.