Nexaura
FR

A WhatsApp AI agent for your business in Mauritius, on your own number

At midnight, a guest house in Pereybère receives “Is the room free on Friday?”, then the same question in French the next morning. Your agent answers both on your WhatsApp Business number. You keep the final decision on every booking.

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What your agent does on WhatsApp

It only answers with the information you have given it. If it does not know, it says so and alerts you.

  • Answers everyday questions (hours, prices, availability, delivery) with the information you have approved.
  • Offers time slots and records appointments in your calendar.
  • Sorts requests: it asks the right questions (what, for when, how many people) and passes on what is ready.
  • Tells customers where their order stands and answers simple after-sales questions.
  • Hands over to you as soon as a decision is needed, the situation is delicate or the customer asks to speak to someone.

Is it allowed by Meta? Yes, here is why

  • Meta's rules since 15 January 2026

    When WhatsApp Business is connected to software, general-purpose AI assistants are no longer allowed on the WhatsApp Business Platform.

  • Agents with a precise mission remain allowed

    Answering customers, booking appointments, tracking an order, sorting requests: that is what we build. One mission, knowledge of your business, and a hand-over to you when needed.

  • The official connection

    It answers from your WhatsApp Business number, through the official connection offered by Meta, and you can read all its conversations.

WhatsApp in Mauritius

  • Restaurants and takeaways

    Customers ask if you are open, whether a table is free tonight or what is on the menu. Your agent answers from your information and passes each table booking to you to confirm.

  • Mixed-language chats

    Your agent follows the language of each message, English or French. Anything written in another language goes to a person on your team.

  • Promotions only with consent

    Under the Data Protection Act 2017, a phone number is personal data. Your promotional messages only go to customers who have agreed to receive them.

Meta's agent, online software or a custom agent?

As of 25 September 2026. None of these is right for everyone.

Meta's own agent

  • Meta Business Agent, rolled out worldwide from 3 June 2026.
  • Answers on WhatsApp, Instagram and Messenger, recommends catalogue products, books appointments.
  • Free to start, paid subscriptions announced by Meta.
  • May be enough if your needs stay inside Meta's apps.

Online chatbot software

  • Many already answer with AI; you set them up and maintain them yourself, and they connect less easily to your own tools.
  • Monthly subscription.
  • Suits you if you have time to set everything up.

A custom agent

  • Connected to your tools: calendar, customer file, email, spreadsheets.
  • We set it up with you and follow its work, included in the subscription.
  • Costs more at the start than a tool you configure yourself.

Our AI agent plans

  • One agent

    A single task, for example answering on WhatsApp or taking appointments. It is connected to one or two tools you already use (calendar, messaging).

    • 1 task
    • 1 to 2 of your tools connected
    • Up to 1,000 conversations per month
    • Hosting and follow-up included

    Setup from €1,490, then €149 per month

  • A team of agents

    Several AI agents that work together and hand over to each other (for example, one answers, the other books appointments), with a check-in every week.

    • Up to 3 agents working together
    • Up to 5 of your tools connected
    • Up to 5,000 conversations per month
    • A check-in every week

    Setup from €3,900, then €390 per month

  • Custom

    For bigger needs: AI agents connected to your own software and your data.

    • Connection to your in-house software
    • Large volumes
    • A dedicated contact person

    Custom quote, from €9,000

Want to try first? The paid 30-day trial (the pilot)

For 30 days, an agent handles a single task, for €390. If you continue, this amount is deducted from the setup. If you stop, you keep the report of everything it handled.

Starting prices, excluding taxes (any taxes depend on your country or territory and your situation; the quote specifies them), in euros. After a free 20-minute call, you receive a written quote within 48 hours.

Go further

Frequently asked questions

Do I need the WhatsApp Business API?
Yes. Your agent works through Meta's official connection, the WhatsApp Business Platform. We set it up on your WhatsApp Business number, which remains yours.
Can it answer hotel guests before they arrive?
Yes. It can confirm what is included, explain the way from the airport and note arrival times. Anything that changes a booking or a price is passed to you.
Does a tourist's message cost more than a local one?
It can. Meta's charges depend on the message type and the country of the customer's number. Before starting, we show you an estimate for your mix of Mauritian and foreign customers. You then pay Meta's actual charges.
Are there WhatsApp fees on top?
Some WhatsApp messages are billed by Meta, depending on their type and the country. We explain this before we start, and you pay them at the real price charged by Meta.
Can I take over a conversation myself?
Yes. You can read every conversation and reply yourself whenever you want. The agent also hands over as soon as a request goes beyond its rules.

Your customers write to you on WhatsApp?

In a free 20-minute call, we look at the questions you receive and what an agent could answer for you.