Nexaura
FR

AI agents for businesses in Rwanda, replying in English or French

At 2 a.m., a traveller whose flight into Kigali is delayed messages your car hire desk at Kanombe. Nobody is awake to answer. Your AI agent notes the new arrival time, checks the booking details and alerts your team for the morning.

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What an AI agent can do for you

An AI agent is a computer assistant that answers your customers following your instructions, on WhatsApp, by email or on your website.

  • Answer your customers

    Day and night, it answers the questions that keep coming back: opening hours, prices, availability. When a real person is needed, it hands over to you.

  • Sort requests and follow up leads

    It asks each new contact the right questions and records everything in your customer file. It books the appointment in your calendar and follows up with people who did not reply.

  • Spot good opportunities

    Do you answer tenders or watch for new business opportunities? Every day, it goes through the ones that concern you and only sends you what matters.

  • Prepare your posts and newsletter

    It prepares your posts and your newsletter in your own tone, and submits them to you before publication.

  • Keep your spreadsheets up to date

    It gathers the figures from your tools and sends you a clear summary every week, without copy and paste.

Chatbot or AI agent: what is the difference?

People often call any bot that answers messages a “chatbot”. Yet a classic chatbot and an AI agent do not work the same way.

A classic chatbot

  • It offers buttons or waits for specific words.
  • Its answers are written in advance, one per expected question.
  • If the question goes off script, it cannot answer or sends people to a form.
  • It answers, but it does not act in your tools.

An AI agent

  • It understands the question the way the customer writes it, in their own words.
  • It answers following your instructions, with information you have approved.
  • It acts in your tools: it records the appointment in your calendar, sends the email, updates your customer file.
  • When it does not know, it hands over to you.

Where it helps in Rwanda

  • Car hire near Kigali International Airport

    Visitors send flight numbers, delays and hotel addresses at any hour. Your agent records each change and prepares the handover of the vehicle for your staff.

  • Events near the Kigali Convention Centre

    Delegations ask about badges, schedules and shuttle times, often from abroad. Your agent answers from your programme and passes every quote request to you.

  • Boat trips on Lake Kivu in Rubavu

    Groups ask about departure times, what to bring and how many seats are left. Your agent explains the trips, notes the group size and lets you confirm.

  • A dental practice in Huye

    Patients move appointments and receive a reminder the day before. Your agent handles the calendar only and never answers a medical question.

Rwandan data rules your agent respects

  • Covered by your NCSA registration

    Your agent processes customer names, numbers and requests. Your registration with the NCSA under Law No. 058/2021 should cover this use.

  • Hosting outside Rwanda needs authorisation

    Our tools are hosted outside Rwanda, so the NCSA must authorise that storage. We hand you the hosting locations in writing for your request.

You decide

Handing your customers to software needs preparation. Here is what stays in your hands.

  • You approve its rules

    You decide what it may say and do: your prices, your hours, your tone. You change its rules whenever you want.

  • If it does not know, it hands over

    It does not guess. Anything outside its rules is passed on to you, and you can read every conversation.

  • Your data stays yours

    We tell you in writing where your data is hosted before we start. We do not use it to train AI models.

Pricing: how much does it cost?

You pay the setup once: we prepare the agent with your information, tune it and test it. Then a monthly subscription covers hosting, our follow-up of its work and the cost of the AI service that writes its answers, up to the number of conversations in your plan. A conversation is a complete exchange with a customer.

  • One agent

    A single task, for example answering on WhatsApp or taking appointments. It is connected to one or two tools you already use (calendar, messaging).

    • 1 task
    • 1 to 2 of your tools connected
    • Up to 1,000 conversations per month
    • Hosting and follow-up included

    Setup from €600, then €70 per month

  • A team of agents

    Several AI agents that work together and hand over to each other (for example, one answers, the other books appointments), with a check-in every week.

    • Up to 3 agents working together
    • Up to 5 of your tools connected
    • Up to 5,000 conversations per month
    • A check-in every week

    Setup from €1,550, then €200 per month

  • Custom

    For bigger needs: AI agents connected to your own software and your data.

    • Connection to your in-house software
    • Large volumes
    • A dedicated contact person

    Custom quote, from €3,600

Want to try first? The paid 30-day trial (the pilot)

For 30 days, an agent handles a single task, for €160. If you continue, this amount is deducted from the setup. If you stop, you keep the report of everything it handled.

Starting prices, excluding taxes (any taxes depend on your country or territory and your situation; the quote specifies them), in euros. After a free 20-minute call, you receive a written quote within 48 hours.

How does it work?

  1. Free call

    A free 20-minute call to understand your business and spot what costs you time or customers.

  2. Written quote

    Within 48 hours: what we will build, the timeline and the price. Nothing starts without your approval.

  3. Build

    You follow progress every week and test everything yourself before launch.

  4. Launch and follow-up

    We go live, look at what works and adjust with you. For a website or an app, the first month of support is included; for an AI agent, follow-up is part of the subscription.

Frequently asked questions

Is an AI agent allowed under Rwanda's data protection law?
Yes, within your NCSA registration and, when data is stored outside Rwanda, the authorisation that the 2021 law requires. We give you the hosting details in writing for both.
Can it answer tour operators and travel agents by email?
Yes, by the same rules as on WhatsApp. Negotiated rates and group requests from Kigali tour operators always come back to you.
What happens with messages in other languages?
Your agent replies in English or French. Anything else goes to a person on your team, so nobody in Rwanda gets a guessed answer.
What exactly is an AI agent?
It is software, not a person. It understands messages the way your customers write them. It reads the request, finds the right information and answers. It can also fill in the customer's record or book an appointment. It follows the rules you have approved. Anything it should not decide alone, it passes on to you.
Am I committed for a long time?
No. By default, the subscription lasts one month and renews every month; the exact term is shown on your quote. You can stop it in writing, with one month's notice. You can also start with the 30-day trial, on a single task.
What if the agent makes a mistake?
It can happen, which is why it is supervised. It follows rules approved with you. As soon as a request goes beyond these rules, it passes it on to you or to the team member you choose. You can read every conversation and correct its rules at any time.
What does the monthly subscription include?
Hosting of the agent, our follow-up of its work, the cost of the AI service that writes its answers (included up to the planned number of conversations), and its improvements over the months.

Which task takes up most of your time?

Tell our AI assistant about it or ask for a quote. In a free 20-minute call, we tell you what an agent can take off your hands.